From the Desk of Robin Ellen Leder, M.D.
Hello again, folks:
Two in one day? I know it's a lot :-) but this time, I am specifically asking for you help in figuring some things out, things I don't know much about.
Let me start by saying thank you so much to all of you who took the time to write patient reviews for me and for my office a few short months ago when I asked for your assistance in sharing your thoughts and experiences with others. My ratings did improve, nearly overall. The one exception has been Yelp, who, in their wisdom, for some reason, buried nearly all of the wonderful reviews you guys wrote in a "hidden" section that is not shown upfront, a section that is not averaged into my "rating", and continued to use the old reviews from people I have never treated as the basis of the "rating" they display. But Google, Vitals, and Healthgrades do all show what you wrote for newcomers to read, and it makes me happy to speak with new callers who already have some real idea of how things "are" in my office. What brought this whole reviews/ratings thing to mind now specifically was my receiving an email from Vitals today confirming that I am getting three new physician awards this year, based on your amazing reviews. Take a look if you like: I thank you all for your massive help.
If you have not been on any of the sites yet, and might have a good word to share about Karen and I, and the office, and your experiences, now is a perfect time to go to all of those sites and fill out a review form. Business during corona has been tough of course, but we are hanging in and trying to serve you without interruption. Building our business back up after this difficult time will certainly be easier with your positive reviews on these patient-resource venues, as they really do greatly influence the physician selection process for new patients.
Here is the other thing for which I am seeking your help, and it's a big one. I have been thinking ways to "distribute" the information we have been sharing together in my recent emails (often based on input from you all), to others beyond my own patient base. Since I have been emphasizing to you that patients must lead the way in their care, I am thinking that if I can share this information most effectively with others on the web, maybe it can be disseminated via patients to their physicians or hospitalists, and outcomes can be improved among patients at all stages of the illness (from prevention all the way to pulmonary crisis), using this very basic information of which we have all become aware.
As an ABSOLUTE internet novice, I am not at all sure what venue you (with so much more internet and technical and social media experience and expertise than I) might suggest would be the best place to post the letters I have written to you online to reach the most people. The choices that occur to me (and maybe there are better ones of which I am completely unaware?)
include:
1- A blog page on my own website, www.drrobinleder.com
2 - A blog page on my other website called www.njnaturalhealth.com, that lists all of the practitioners of many different licensed modalities in the North Jersey area (sort of a provider directory for patients)
3 - My office Facebook page, https://www.facebook.com/altmedicalcenter/
4 - A separate blog site of some sort with which you may be familiar
If you have any good ideas about how to best share this information that I think could be useful and is written in a (hopefully) straightforward and usable way, I would love to hear any and all of your thoughts. I think maybe we can help people beyond our community with a project like this, and then other people could share new pieces of the puzzle with us on the same site, as many of you already have, and we can all keep learning together. That is part of who we all are, and as a group, we have a lot to give. Now I think we just have to find the best, most effective way to give it!!!
Thank you all for being everything you are; I feel like now it is the time to take our community to the next level, the level of general group service. Are you with me?
Stay safe, stay smart, stay strong, stay caring, stay sane.
Best regards -
Dr. Robin Ellen Leder
Note : Clearly this was written before these letters were posted to this blog - but this is just one approach. If you have other ideas, perhaps videos, other chat rooms of any sort, where we can talk with a wider audience, just contact my office and we will be happy to engage with you and eager to hear your ideas.
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